Date: 6th March, 2009 (Fri.)                   Time: 16:00-17:00
Venue: Room 207                                Language: To be determined
 
by Prof. Fugee Tsung
Dept. of Industrial Engineering and Logistics Management, Hong Kong University of Science and Technology
 
Abstract: 

Driven by a new business environment including globalized economy, business automation, and business and technology innovations, the service sector keeps growing and now accounts for more than 50 percent of the labor force in the developed economies. It reaches as high as 80 percent in the United States and the United Kingdom. With the shift in economic focus from manufacturing to service, industrial and academic research facilities may need to apply more scientific rigor to the practices of service, such as discovering better methods to use statistics and mathematical optimization to increase quality, productivity, and efficiency to meet the challenges. This talk will focus on the development of statistical quality techniques, and discuss several technical challenges and recent extensions to the service science research area. 

Speaker:  

Prof. Fugee Tsung is Professor and Acting Head of the Department of Industrial Engineering and Logistics Management (IELM), Director of the Quality Lab, at the Hong Kong University of Science & Technology (HKUST). He received both his MSc and PhD from the University of Michigan, Ann Arbor. He is currently Associate Editor of Technometrics, Department Editor of the IIE Transactions, and on the Editorial Boards for Quality and Reliability Engineering International (QREI), the International Journal of Reliability, Quality and Safety Engineering (IJRQSE) and the International Journal of Six Sigma and Competitive Advantage (IJSSCA), among others. He is an ASQ Certified Six Sigma Black Belt, ASQ authorized Six Sigma Master Black Belt Trainer, Co-funder and Chair of the Service Science Section at the Institute for Operations Research and the Management Sciences (INFORMS), Regional Vice President (Asia) of the Institute of Industrial Engineers (IIE). He has authored over 60 refereed journal publications, and is also the winner of the Best Paper Award for the IIE Transactions in 2003. His research interests include quality engineering and management to manufacturing and service industries, statistical process control, monitoring and diagnosis.